DOWNLOADS & REFUNDS
1. Nature of Products
All products offered through our store are digital goods, provided in various file formats. Upon successful completion of your purchase, you will be granted access to download the product files. No physical item will be shipped to you.
2. Instant Download & Access
After your payment is processed, a download link will be made available. We recommend saving a backup copy of your purchased files in a secure location, as download access may be time-limited or subject to change at our discretion.
3. No Physical Shipping
Since these are digital products, no tangible goods will be mailed or delivered. All materials are accessed via digital download only.
4. Compatibility & Technical Requirements
Before purchasing, please ensure that your software and devices are compatible with the file formats provided. We are not responsible if you are unable to use the files due to incompatibility or technical issues. If you experience difficulties downloading your files, please contact our support team for assistance.
5. No Refunds, Returns, or Exchanges
All sales are final. Due to the digital nature of these products, we cannot offer refunds, returns, or exchanges under any circumstances. Once the files have been downloaded, the transaction is considered complete. If you encounter technical issues related to the download process, please reach out for support. We will do our best to assist you, but we do not provide refunds for non-technical reasons (e.g., change of mind, incorrect purchase, etc.).
6. Personal Use Only & Commercial Permissions
All products sold through our marketplace are intended for personal use only unless explicitly stated otherwise. Should you wish to use any of these products for commercial purposes, it is your sole responsibility to obtain the necessary permissions, licenses, or approvals from the appropriate third parties. We do not provide commercial licenses for products that originate from other designers, creators, or our customers. Using these products for commercial gain without proper authorization may infringe on intellectual property rights and could lead to legal consequences.
7. Third-Party Responsibility & Marketplace Model
Our store operates as a marketplace platform, listing products from various independent creators, designers, and suppliers. We do not produce, own, or control the intellectual property associated with these items. As a result, we cannot guarantee the originality, non-infringement, or uniqueness of any content. The intellectual property rights of these products remain with their respective owners.
8. Trademark & Intellectual Property Disclaimer
We do not claim any ownership over trademarks, logos, or other intellectual property featured in the products. Any copyrighted or trademarked elements within the products remain the property of their respective owners. If you believe that a product listed in our marketplace infringes upon a trademark or other intellectual property, please contact us at trademark@silhouette-market.com immediately. We take such matters seriously and will investigate and remove the offending content if necessary.
9. User Responsibility & Legal Compliance
By purchasing and downloading our products, you acknowledge and agree to comply with all applicable laws, regulations, and third-party permissions. You assume full responsibility for any use of these digital products, including compliance with intellectual property rights, commercial licensing requirements, and trademark regulations. Our role is limited to providing a platform where digital products are made available by independent creators.
10. Limitations of Liability & No Warranty
All products are provided “as is” without warranty of any kind. We do not guarantee that the products will meet your specific requirements, perform without error, or be free from defects. To the fullest extent permitted by law, we disclaim all warranties, whether express or implied, including but not limited to fitness for a particular purpose, non-infringement, and merchantability. We shall not be liable for any direct, indirect, incidental, consequential, or exemplary damages arising from your use of these products.
11. Contact & Dispute Resolution
If you have any questions, concerns, or technical issues related to your purchase, please contact our support team support@silhouette-market.com. We will make reasonable efforts to help you resolve technical problems associated with downloading the files. Should any dispute arise from your use of the products or these terms, we encourage you to seek a resolution through negotiation and communication.
12. Changes to this Policy
We reserve the right to update or modify this policy at any time without prior notice. Any changes will be effective immediately upon posting. By continuing to use our platform and downloading products, you agree to abide by the most current version of these terms.
By completing a purchase, downloading, or using any of our digital products, you agree to all terms stated herein. If you do not accept these terms, please refrain from making a purchase.